Ciao, Enrico!

DocVerse – A quick fix to make Microsoft Google-ish

November 7, 2009 · Leave a Comment

Just read a sponsored blog post about DocVerse, a new plug-in for Microsoft Office. This would essentially give Word, Excel and PowerPoint the kind of collaborative networking functions that Google Docs has.

This, of course, calls attention to another aspect in which Office is lacking. This plug in is an effort to chase Google’s tail, as they have created a better product, but one that fewer people use.

That’s the rub, of course: Established businesses won’t soon switch to Google Docs for documents and presentations, because they have those Office licenses to pay for. It’s a choice between the better product, and the more universal one.

I’ve worked in an office that used both. When creating documents solo, Office was the choice, just because it was there and had more functionality. (Google keeps improving Docs, though, so this won’t be the case forever.)

On the other hand, when it was a collaborative effort, Google Docs worked seamlessly. I wouldn’t use it as often to create the document I’d share, but I would upload it to Docs to get everyone looking at it and making comments/changes.

So this plug-in is a good idea, but it only addresses one of Office’s problems. The bigger ones are the changes they make to it which confuse everyone upon release. I only just figured out Office 2007, and now they’re going to drop Office 2010 on my head. Then I’ll have to re-learn all those things Excel now does, and no longer does, while still on the clock. (Actually, now that I think of it, this is a plug-in for Office 2007. Does anyone know if collaborative tools will be baked into Office 2010 anyway? Microsoft does have a shady history of stealing ideas from the companies that build software for their platforms.)

I think Google Docs will remain a strong choice for the new, small business, as their suite is less expensive, and does as much and more than Office. Office will stick around until cloud computing makes it unnecessary. And that won’t happen until we get the mythical “Internet 2″ up and running, which can then allow Coca-cola and IBM to dial into Google’s servers without constantly choking.

What DocVerse spells out for me is Microsoft’s inability to keep up with what users want. Meanwhile Google, with their Docs and Wave tools, and their considerably deep pockets, are taking the opportunity to steal M$’ lunch. They already do most everything Microsoft does, just better. Now it’s just a matter of winning over the mind share.

→ Leave a CommentCategories: Internet Technology · Online Tools

Twitter Lists are the latest popularity contest

November 5, 2009 · Leave a Comment

Last week, we all got the long-awaited Lists functionality added to our Twitter accounts. If you’re that one person who isn’t on Twitter yet, this is the ability to sort your followers into segmented lists. It’s a wonderful addition. Before, I had 1600 or so people I was following, but no easy way to see what they were saying. Now I can gather them up with all the other people who say similarly interesting things into one place.

If I know a handful of knowledgeable SEOs, they get their own list. Then there’s another list of local contacts I like keeping in touch with. A third for co-workers, a fourth for high school friends… instead of just lumping them all into the admittedly daunting river of posts that the Twitter front page gives, I drill down to just the people I want to read.

What’s funny about all this is that now profiles have collections of the lists a person is a part of. This must be embarrassing for the users who spent all their time following people to get followed. You see them often enough, usually in your inbox: Users who only post links to their blogs, a profile describing the SEO/web design/multi-level marketing business they run… and somehow, 10,000 or more followers.

All those followers aren’t really interested in what these people have to say, they simply followed these titans of industry to get them to follow back. It’s the catch-and-release ecosystem of Twitter that gets many people a lot more followers than they deserve.

Now that lists have been thrown into the mix, you can see right on their profile what the value of their follow count is. If someone has 10,000 followers now, and they’re on a dis-proportionally low number of lists, you know the majority of the people following them doesn’t really care what they post.

For instance, let’s look at this Emmy Award winner:

Twitter Lists #1

Here we have someone with over 10,000 followers. Hooray. Still, only 16 people have seen fit to add them to a list of people they want to read often.

On the other hand, here’s the follow count for my hero, Loren Feldman of 1938Media:

TwitterList #2

Here we see a profile that has almost 10,000 followers, but is part of 208 lists. So there is a larger percentage of his followers that want to be sure they get a direct line to what Loren is posting about.

What’s the difference? Well, profile #1 is full of vague, corny and useless posts about following dreams, and quotes from Kahlil Gibran, and links to help you, “make millions of $ now!” Who needs to read that?

On the other hand, Loren is hilarious. He does some of the best Internet media satire puppetry.  He does the only Internet media satire puppetry. He also posts often, and even replies to other twits. In short, he’s a fun and entertaining resource. He’s someone people would want to follow on their own, without having to be lured in with gaming. If you look at the short list of people he’s following himself, you can see he doesn’t have to do much else to get people to follow him.

So now when you get a notification that someone has followed you, you have a better gauge on whether or not to bother returning the favor. If it’s someone posting crap, you’ll be able to tell by the low number of people trying to make sure they stay on top of their posts with a list. If it’s someone worth reading, a lot of other people agree, and that person is on a long number of lists themselves.

But people are smart, and I have no doubt this will only add a new level to gaming follow counts. In a few weeks people will start creating lists and adding their people to it, in the hopes that the people they add will return the favor, just like they did before. It’s silly.

All that work just so you can say you have a bunch of people occasionally clicking on a link to your get-rich-quick-scheme content page? If that really works, I guess the real problem isn’t them, but the suckers rumored to be born every minute.

→ Leave a CommentCategories: Social Networking · Twitter

Just what the hell is Google Wave anyway?

November 4, 2009 · 1 Comment

I’ve been playing around with Google Wave a bit lately – in case you haven’t heard, it’s Google’s latest entry into the Social Network wars. And there is a war on, just so you know. Facebook is winning, for now, Twitter isn’t, though everyone can’t stop talking about it, and everyone else wants to get that kind of market share because surely that’s where all the money is at.

But so what? Let’s get Wavey. Wave is a strange amalgam of E-mail and instant messaging – two things Google has always, in my opinion, dominated at. Gmail and Gtalk run the way every mail and IM client should, to the point everyone else should just stop trying.

Google Wave

How embarassing - it takes note of when I edit my cursing!

So Google Wave capitalizes on these things by letting users create a group conversation: I post a video with an opinion of it, and the people in my circle read it. They add in pictures or links in response, and I respond back with something else…

So it isn’t just e-mail and IM, it’s sort of a closed FriendFeed river where everything within the wave is related. So it’s also got a bit of bulletin board system  DNA in it.

A strange feature is the ability to play back the conversation one step at a time. I’m not entirely sure why this is an important feature to have, though – all it does is relieve me of the responsibility to scroll down.

They tried to add in some simple toys, like simple polls, widgets, and you can save Google SERPs to it if you want to. But these feel a bit forced, like they knew they needed to add something to it but weren’t sure what.

One thing that would make this spectacular – and I’m surprised it isn’t included – is the ability to publish a stream in the making. Or maybe that’s a good thing? If your friend admits to robbing a liquor store, and you think that’s so hardcore you just HAVE to put it up on their blog…. not good.

Finally, I’m not a big fan of the inability to create conversations with people unless they’re already in my Gmail contact list. It makes it difficult to hear new voices, which is really the beauty of social media – you can hear from people you wouldn’t necessarily hear from. It’s the reason I’ve been such a fan of Friendfeed. If someone looks randomly cool, I’ll follow them and be relatively sure that someday they’ll post something that’s so neat I need to pass it around. But this is a a lot like e-mail anyway, as I’ve said. Google Wave is Friendfeed like, but it’s supposed to exist in a closed environment.

If you’re okay with that, it certainly works.

So I do like where they’re going with this so far. I just hope this is a true Beta, not a Google Beta. A true Beta means people are using it, and they are taking suggestions on how to make it better as things go along. A Google Beta is when Google releases something they think is finished, just very slowly.  After all, Gmail is apparently still in Beta, and they’ve only made a couple of minor changes since I’ve been using it.

So I guess we’ll just have to see where this is going.

→ 1 CommentCategories: Social Media · Social Networking

New Layout!

October 28, 2009 · Leave a Comment

Thanks @gawthrok for the head’s up on this WordPress theme.

This is actually the one he had been using himself on his own site, www.kevingawthrope.com. Then again, he’s a brilliant web designer, and in Kindergarten I failed crayons. So he doesn’t need themes provided by WordPress and I do.

→ Leave a CommentCategories: Uncategorized

The Hot-Chick Avatar

October 27, 2009 · Leave a Comment

The mark of any semi-aware (and completely cynical) social media marketer is the use of a hot chick in the avatar. We’ve all seen this for years. You get a friend invite from someone you’ve never heard of, but their profile picture is of an attractive female.

I’m guessing the thinking is people (read: guys) will be more inclined to follow/friend this profile, in the hopes that they’ll be able to meet said attractive female. Of course, the profile is likely nothing but posts about making money online, or “read my blog,” or some other desperate bit of tweet-spam.

But it must work, because people still do it. Here’s one I saw on FriendFeed:

friendfeed screen

The post is typical of all the other posts on the account: A flat sales pitch to anyone who bothers to read it. And given the fact that they post an average of 30 times a day, (likely from a feed,) that’s a lot of selling.

Also look at the number of people they’re following. They obviously hope that once they follow all these people, some will follow them back. What’s odd is that 491 other users have. Who are these people?

Upon closer examination, they are all polite users who follow back anyone who follows them. Whomever runs this account must feel that a 0.93% conversion of follows to followers is a good thing. But the real question becomes how many of those followers ever actually click on their sales pitch links? How many become customers?

I think the point here is that in social networking you are who you follow. If you want to be associated with sales people just because they use a picture of a hot chick – even if they are one – they are all you’ll have to read from. If you want to learn something, or get something worthwhile from your time spent, you should really be more selective. The point of all this, after all, is not to collect followers.

Similarly, if you’re here to sell, the direct approach isn’t going to work – no matter how cute the woman in your avatar is.

→ Leave a CommentCategories: Interactive Marketing · Social Media · Social Networking · Twitter

Gary Vaynerchuk and the Power of the New Media Revolution

October 26, 2009 · 3 Comments

Saw Gary Vaynerchuk tonight, speaking at Changing Hands Bookstore and promoting his new book, “Crush it.” I was so happy to hear him say the one thing that people presenting on new media rarely do.

He did speak about how Twitter and Facebook were the new printing presses. He also spoke about how all this new media is a C-change for our culture, and how anyone with a dream and computer access can be as relevant as Time Magazine or the evening news.

But what he said that got me so jazzed was that the people who consume this stuff are people.

All too often when I go to a speaking engagement about new media – and I’ve gone to a lot in the last year – the topic always boils down to, “how can you get more conversions/click throughs/impressions/sell more widgets.” It sounds like a fantasy football maniac talking about player stats.

What is rare and so refreshing is hearing someone say that customers are people, and people want to be treated like people. Sure, if you post the same Twitter message 30 times a day, and get 10000 followers to see it, and .5% of them convert, you’ll get 5 customers. Good for you, it’s money in the bank.

But if you actually talk to 100 people, and get to know them, and where necessary slip in that you sell what they’ve been talking about needing, you’ll do a whole lot better than .5%. What’s more, you’ll actually be using social media the way it was supposed to be used – not as another channel for spam.

Listening to him, I thought of all the elements of social media marketing that piss me off so much: Ping.fm, hot chick avatars, following complete strangers in the hopes they’ll follow you back… What Gary proposes is so much more fulfilling. Be a person. Find other people and converse with them just as you would if they were standing in front of you.

Make them want to be your customer.

And, of course, as someone who’s done this all before, I can tell you it does take a lot of work. It takes a lot of time. That’s why posting through an RSS feed is so popular! “I don’t have time to Tweet each person each day – I need to get things moving now!”

Those same people would then say approaching customers like they were drones to be conned into buying something en masse is the economical way to get things sold.

But I have to trust Mr. Vaynerchuk on his approach more, because he actually applied it to a business. His own business, no less. I’ve always said I trust the advice of a self-made millionaire more than I do anyone with 10,000 Facebook friends. And here is a prime example of a person who made his business thrive not through collecting followers and then message blasting them, but through real engagement.

This is what social media’s power is – not the number of people using Facebook, and oh goody I’m going to grab up as many of those idiots as I can.

The power is in it’s ability to let you communicate with others. Getting it to work isn’t about thinking around the fact that it’s a two-way street – it’s about being willing to use it to your advantage.

→ 3 CommentsCategories: Interactive Marketing · Social Media · Social Networking · Viral Content
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Twitter Karma is Down

October 26, 2009 · Leave a Comment

Right now the greatest tool for Twitter – Twitter Karma – isn’t working.

twitter karma

The tool is a follower management system that requires access to user’s accounts through Twitter’s API. It accesses the account, displays all of a user’s followers, and the people following them. Then one has the ability to unfollow people who don’t follow them back, or scrape off followers that are unwanted, or just get a better idea of who is following you.

Twitter has been notified that the tool is being blocked, and frankly this kind of interruption happens a lot. Each time it happens, though, I have to wonder if Twitter is killing Twitter Karma in favor of some tool of their own. Managing followers is, after all, something every user should be able to do.

So if you have used this tool before and found it useful, please contact Twitter and ask them to fix the problem. Not just to get it up and running, but so they understand there’s a following of users who appreciate what it has to offer.

→ Leave a CommentCategories: Social Media

6 Mobile Marketing Trends to Watch For

October 19, 2009 · 2 Comments

1) Smart phones stop getting so much press – Everyone’s talking about how neat smart phones are, how cool all the stuff on the new iPhone is… But if mobile phones had really arrived, no one would be talking about how cool they are. You don’t hear people talking about how neat web pages are, right? When’s the last time you heard someone gush that they just got a real, live e-mail address? When something has arrived, it isn’t news. When people stop talking about “apps,” you’ll know you’d better have one up and running.

2) Standardized mobile analytics – As with web marketing, a few companies will emerge with performance analytics for mobile marketing campaigns. Right now several companies offer something, but no one is really sure yet what they should be monitoring for. SMS codes? Application downloads? Brand mentions on geo-social networks?

When the majority of the population have smart phones, they will decide how they want to use them. When THAT happens, there will be enough sample data to determine what is really important. That certainly hasn’t happened yet. I don’t care how much press FourSquare gets, a minority of people use it.

3) Businesses using apps they didn’t write – Right now everyone thinks the best way to get on board with mobile marketing is to create an iPhone app. But did Dell and Zappos and Ashton Kutcher invent their own micro blogging service in order to promote themselves? No. They used the one that was already built. Mobile phones will also host apps that are useful to businesses, which they will then use in their own promotional strategy.

On my G1 right now, I have a program that scans grocery store membership cards, (those things that hang on your keychain,) and stores them for you. This means instead of having to haul around all those cards, I simply have the register scan my phone’s screen. It would be far easier for grocery stores to steer their patrons towards this application then it is for them to write one that does the same thing.

4) VoiP replacing cell carrier plans - There’s been a lot in the trades about Google Voice and Skype applications, and how cell phone manufacturers won’t allow some of them on their products. This is because carriers know their days are numbered. Today’s phones can transmit data just as easily as voice services, and apparently much cheaper. Why would anyone pay for a voice plan when their handset can perform the same function as data?

5) The Mobile Technology Bubble – Since everyone has been able to see the rise and rise of mobile phones for years now, many are jockeying for investment opportunities in the emerging companies. So far it’s all been Apple, Google, Verizon, AT&T, T-Mobile. But as new VoiP networks emerge, people are going to want to get in on the ground floor with these new companies. After all, 12 years ago, nobody knew what T-Mobile was. The investors who had the foresight to get in early now have enough money to buy the Moon and gift wrap it.

6) Cheaper Phones – This is just a fact of manufacturing consumer goods. The more you make of them, the more innovations you come up with to make them less expensive. When that happens – probably in about four years – then everyone will have them, and all of these promises of smart phones will really come true. Think about the first commercial cell phones: They were bulky and wildly expensive. Ten years later everyone could have one, so it became much less of a status symbol and much more of a necessity.

→ 2 CommentsCategories: Mobile Marketing

Bryan Eisenberg speaks at AZIMA

October 13, 2009 · Leave a Comment

There was a great event at the Tempe Mission Palms tonight for Phoneix marketers. Bryan Eisenberg, author of books, articles, a blogger… hell, you can read his resume here – and giver of brilliant advice on converting the people who come to a site.

Tempe Mission Palms Hotel and Conference Center

The presentation was billed as advice for “landing page optimization,” but it had much more to do with understanding what visitors to a site want, and knowing what you want them to do, and creating a bridge between the two. Most marketers have suffered through talk of how important it is for someone’s site to “get traffic.” Getting traffic to a site can be about as easy as falling out of bed. The real challenge is keeping the traffic on the site and getting it to convert.

Mr. Eisenberg stressed the importance of basing these decisions on data, and this is true. But I was happy to hear him talk about users as “people,” not as numbers. Knowing how to give people what they want means actually understanding their needs, not stressing your own.

In terms of landing pages, this means creating an experience that reflects what they were promised when they clicked on the ad in the first place. Paid search ads allow copy to be placed for any number of ads, but all too often the landing page does not reflect what they were searching for. Some have included copy that reflects these ads in their landing pages to help boost their ad score, but all too often they still don’t give people what they came looking for in the first place. Understanding this enables you to change the page so it is a continuation of the ad. It gives them reason to continue through the chain until they complete a purchase, confident that what the site has is what they want.

I hope he eventually releases this presentation on SlideShare, as there were so many great examples of bad design, and of brilliant corrections. If it is, I will post it immediately.

→ Leave a CommentCategories: Interactive Marketing

If you get someone to your site, make sure it works, Panda Express

October 12, 2009 · Leave a Comment

I recently filled out a customer survey for Panda Express. There was a coupon offer for completing the form, and I certainly like going there now and again, so I gave them my 2 cents worth.

After I filled out the information, I opted to sign up for their e-mail list. Why not? I like coupons, and e-mail lists from restaurants are great for that.

I received my e-mail to confirm my address. I clicked on the link to verify that I’m me, and was taken to… a 404 page. That is, rather than seeing a message telling me they had confirmed my address and everything was now fine, I got a message reading, “Try again later.” I did try later, and a few times after that. No dice. I’ve moved on, barely lamenting not having my e-mail address confirmed.

This is bad news for a business anytime a customer has to see this. When you do manage to get a customer to fill out a form and, an even longer shot, give you their e-mail, you’ve scored a major victory. 99 other customers had the opportunity to give you their e-mail address and didn’t. When the one person does come through, you have to be absolutely certain you are ready for them, or you will turn away willing recipients.

I say this because there are so many web sites that want to get visitors on their e-mail list. E-mail lists have evolved incredibly over just the past few years. The industry has policed itself enough that you can safely get on a list and not have it passed on to spammers.

Now people trust e-mail lists a bit more, but they still have that potential-spam stigma to them. If you manage to get someone to go through with giving up their address, you have to make sure you don’t give them another reason to go away.

→ Leave a CommentCategories: Interactive Marketing