Category Archives: Uncategorized

Preparing your Paid Search for the Yahoo/Microsoft Deal

This week, regulators in the United States and Europe approved the deal between Yahoo! and Microsoft. If you aren’t aware, Yahoo will soon get out of the search engine business to concentrate on their other cash centers. Instead, they will display Microsoft’s search results. Revenue will be shared between them, with Yahoo! doing the bulk of the consumer relations and new business acquisition for paid search.

If you’re running search campaigns on both, you’re going to have to get ready to scale down to a single one. I called Yahoo! and Microsoft this week to find out what this is going to entail.

Yeah. That just about sums it all up.

Get used to Microsoft AdCenter

By the end of 2010, Yahoo! will start migrating their clients’ campaigns over to Microsoft’s AdCenter. They don’t expect to have every campaign moved until Q1 2011. This means if you aren’t familiar with MS AdCenter yet, you need to start working with it. The good news here is that it is a LOT easier to use than the Yahoo! interface. That’s not really saying much, mind you – sneaking a grown cat onto a plane in your underwear is easier than the Yahoo! interface.

Don’t give up on Yahoo! yet

Personally, I haven’t seen a great deal of search traffic coming from Microsoft’s accounts, and Yahoo! still delivers. So why is Yahoo! selling? I have to guess paid search isn’t giving them as great an income as everything else is – but as an end user, Yahoo! search is just more productive.

So you need to start advertising with Microsoft soon if just to get used to it – but it won’t take up a very large part of your budget. Yahoo! will likely bring you more traffic for the immediate future. But when your campaign is switched, and suddenly you’re on both, the Microsoft traffic is going to jump incredibly.

Google is still King

I always throw this in, because it’s true, and people forget it: Microsoft is still third to Google, and the only thing they’ve done to change that is buy the guy in second place. If you want to know how the Big 3 ranked, comScore’s June 2009 report breaks down the market share of each. Microsoft’s market share was only twice of Ask.com’s. And they’re Ask.com! The only people who use Ask are Theodore Kaczynski and about 15 other guys who hate technology.

My point is, if you have a limited budget, don’t listen to the hype surrounding Bing. It isn’t there yet, and there’s nothing to suggest it will get there soon. Stick with Google for the time being. Remember, with paid search, you can get on the front page of a search engine’s results inside of 10 minutes if you need to. It’s not like natural search, where the work you do can take months to do you some good.

Disneyland Knows Branding

Just got back from Disneyland this week, and if there’s one thing the Disney Parks people know, it’s branding. When I say, “branding” I don’t mean signs and logos, either. Sure, you see a lot of those about. But those are just creatives – they aren’t “brand.”

Buzz Lightyear 2009

Me and my Girlfriend on Buzz Lightyear Astro Blaster

What’s brand? In Disneyland’s case, it’s being “The Happiest Place on Earth.” Just saying it doesn’t make it so. To make that true, the people who come there have to experience it for themselves. When they innovate new ideas for engaging their customers, it comes from an understanding of what they think would be fun, and therefore what would be the most fun to a visitor.

That’s why everyone who works at Disneyland is a “cast member” – calling to attention the fact that these people are more than simply watching a line or selling you candy. They’re part of an overall experience devoted to making you happy, and having fun.

If you’re a cynic, you won’t get it. I don’t blame you if you are, and there’s no shame in that. It isn’t for everyone. The point is the people there don’t just say, “Happiest Place on Earth” and hope enough people get suckered into coming.

It’s about believing in your product. Everyone I have ever met who worked at Disneyland has said it was the greatest job they ever had, because they had fun being there too. Similarly, if you want people to enjoy what you have to sell them, you need to believe in it.  You have to tell them about it from a place of awe. You have to be so into what you are selling, you exude that kind of enjoyment in it yourself.

In short, it takes a whole lot more personal investment than simply saying your stuff doesn’t have any trans fats.

New Layout!

Thanks @gawthrok for the head’s up on this WordPress theme.

This is actually the one he had been using himself on his own site, www.kevingawthrope.com. Then again, he’s a brilliant web designer, and in Kindergarten I failed crayons. So he doesn’t need themes provided by WordPress and I do.

Social Networking as Film Distribution Super-Promotion

This isn’t a post about the upcoming completely fucking horrible idea that will be the, “Facebook Movie.” (Aaron Sorkin, how could you!?!)

Instead, this is about Paranormal Activity, the first film in history to have a promotional budget low enough to allow for a stunt like getting people to request it play in their city.

The movie’s promotion seems to be based on a series of social media promotions that all say, “if Paranormal Activity isn’t playing in your local theater, request it!” There have been Eventful events showing where it plays, and Facebook ads asking people to request it play nearby.

The idea here is that so many people hear about this strange new way of getting a film to play in their area, the word of mouth has something else to ride on. It’s rather ingenious – there are hoards of horror films that come out every year. Most of them come out around now, at Halloween. Given Paranormal Activity’s low-budget, they can’t compete with the marketing budgets of A-list horror films – so they found another way in.

It’s a nice thought that eventually all films take the approach of getting theater houses by request. Imagine that in each town, 1000 peoplerequest the film, and 500 show up – or, the petition they’re getting people to sign has a conversion rate of %50. They can then go to each town with each new petition, show theater owners the number of requests, and show that if the film is shown, there is a guaranteed number that will come out for it. If this were done for each film released, typical studio dreck might not get a theater at all, while independent films that have a lot of interest own the multiplex.

When I was in graduate school, Burnt by the Sun won Best Foreign Film, while Braveheart won Best Picture. That weekend, I went to see Burnt by the Sun, which was completely sold out – I barely got a seat for it. Meanwhile, in the same theater, Braveheart was showing in two houses, and each was nearly empty. (I asked.) If the theater owner had known that Burnt by the Sun was going to be having that much demand that weekend, they could have shown it in two theaters instead of Braveheart and made a lot more money.

There are a few problems with this wonderfully Utopian solution to film distribution, however. First, this is likely only going to work once, if it works at all. After all, The Blair Witch Project was wildly successful using a similar word-of-mouth campaign to become the hit that it did, but no one was able to replicate it afterwards. This is because We The People are now incredibly cynical, and know when someone is reusing a marketing campaign on us.

The only way this approach could be successful, really, is if people like the way they got to see the film, and see the benefit of having films show up at their theater because they asked for them. After all, there’s a lot of thought that it would have been years before films had sound if the first one to use it, The Jazz Singer, had been a commercial flop. But it was a huge hit, and made studio executives buy microphones for their cameras in droves. (Even though the film was really successful because it’s story appealed to American immigrants who were the largest movie going block at the time.)

Second, contracts between studios and theater chains are still terribly draconian. In the Braveheart example, I have no doubt that theater was required to show it in two theaters by the distributor. If they had wanted to show Burnt by the Sun in two theaters, (which is entirely possible – projectionists know all about interlinking projectors,) they could have been in violation of their contract with Paramount, the distributor of Braveheart.

Why do theater owners make contracts like these with distributors? So they can be sure they get the films that will make all the money. Why will they make all the money? Because they’re the ones with the enormous marketing budgets. There are independent theaters that will certainly make money through a system of requested films, but the AMCs and Harkins and Edwards’ and Cineplex Odeons of the world make their money showing the films they are certain will return some kind of profit. They aren’t likely to base their year’s income on what might have a high request rate, which can only be determined shortly before release.

Finally, movie theaters aren’t hurting enough financially that they need to dig for a new system of finding film goers.

This system would explode if theaters were in more trouble than they are. I know, they’ve been crying poverty for years and years. Which is rather the point: They’ve been around for years and years to cry poverty. People have been abandoning movie theaters for years, saying they will see some mildly interesting film, “when it comes out of video.” They’ve been under attack, in a way, for years by new technology. After VHS, DVD, High-Definition and BluRay, people still go to movie theaters to see films if they want to.

I look forward to seeing how this scheme works out for Paranormal Activity, which I have to say, has more positive reviews on the normally acidic Rotton Tomatoes website than any film I’ve ever seen. It’s possible this whole system could become a big success if this film that’s testing the waters is itself a big success.

Ciaoenrico’s Internet Marketing Slow Jam

Friday’s are crap days to post to a blog. The weekend’s coming up, plans are being made, work is getting ignored as fast as it can be so everyone can get out of the office… it’s the worst time to try and impart kernels of wisdom.

So I’m going to take a moment to be totally self-involved. If Andy Rooney can make it work – which is questionable, I know – then I can too. So here’s just a few things I want to get off my chest. Play the music first…

Astrud Gilberto – Goodbye Sadness (Tristeza)

Remember, Internet marketing is supposed to be fun. If you’re not having fun, you’re no fun to hear from.

Social media’s a lot more fun if you don’t think of it as being like high school.

Link marketing can be fun too. If you play your cards right, and you get 20 super high quality inbound links in a month, it’s a bigger high than finishing Grand Theft Auto will ever be – and a lot more productive.

Don’t spend every waking hour bookmarking articles, tweeting, blogging and podcasting. Go outside, go for a bike ride, play with your dog, make love to your significant other… if you don’t recharge the batteries, you won’t have any personality to share with anyone.

Oh, and when you do go outside, leave your Flip Video camera where it is. Sometimes it’s better if life isn’t always captured. You’ll thank me later.

Stop trying to get everyone you meet to join your favorite online website. It’s a drag.

Ditto on starting Linkedin Groups to pad out your resume. Weaksauce.

People weren’t put on this Earth to buy products from you. Sometimes they will, and sometimes they’ll put it off. If someone abandons their shopping cart, maybe ask once, but then leave them alone.

Always try to give people some kind of benefit for coming to your site. They’ll appreciate good advice or a swanky download a lot more than a landing page full of copy.

Stop working on an iPhone app just to score some cash. It’s a get-rich-quick scheme, and it looks douchey.

If the marketing strategy you’re using isn’t cutting it, stop what you’re doing and try something else. Maybe it does look bad to jump ship on an idea you thought was good – but it looks worse when you stay the course and drive the ship over a waterfall.

Avoid metaphors involving water craft.

I still maintain, people do not want you Tweeting positive self-help-like truisms about how to have a happy life. One or two are fine, but if you do it all the time people will ignore you. It’s just motivational speaking spam.

Write someone  a letter, on paper, with a pencil. Stick a stamp on it and mail it to someone. E-mails are handy, but letters are still the ultimate personal touch.

And remember, Internet marketing is supposed to be fun.

SMAZ 2009

Today was the Social Media Arizona event in Tempe, the first of what is planned to be an annual meeting of social media marketers. It was great to hear from so many people with so much expertise in the burgeoning field of SMM – and I’m not going to lie to you, it was even better to hear people say things I’ve been telling people for the last couple of years. No need for me to go into that, that’s just my own, private smile fodder.

But I really want to thank Fred von Graf for putting on this whole show. Looking beyond things like providing a space, lunch, and the minutae that go into an event like this, Fred pulled together a wide variety of speakers who can be called, “social media experts” without having to feel embarrassed about it. And coming from me, that’s something. Usually whenever I hear someone refer to themselves as “social media experts,” I go looking for my rifle. So I was definitely, unquestionably impressed with the variety of expertise displayed on the two stages at the Madcap Theaters.

Perhaps the most useful information I got – though frankly, there was a lot I didn’t know – had to do with analytics for social media. That conversation about ROI always comes up, and there’s just no way I can ever tell a client, “it’s a revolution you have to be part of, but there’s no way to track how much money is in it for you. Sorry!” That’s the baleful consensus among many of the so-called “experts,” and it’s flat out goofy.

Jason Baer’s presentation had the brilliant piece of wisdom that there are many different kinds of returns one can get from social media – but you have to decide which two or three will be the most important for the campaign. You decide what outcome is the most desirable, pick those points to follow and measure, then build a strategy around making that happen. Then, and only then, does one start looking at the tools to use to make that strategy work. I wanted to squeak with glee, but I’m a very manly looking man, so that would have looked very weird.

You see, the number of marketing managers who believe every brand should be on Twitter and Facebook – for no other good reason than everyone’s on Twitter and Facebook – is staggering.

Another eye-opening moment came from Elizabeth Hannan’s presentation on, “Growing Online Communities and Measuring Success.” In it, she refered to reporting solutions you build in your garage. (I know I have the wording on her metaphor wrong, but my phone died early and I couldn’t tweet it to myself.) In other words, creating reporting for a campaign based on several sources, rather than relying on a single reporting mechanism like Radian6. Radian6 can provide a great deal of information, but I know from working with it how rigid its reports can be. Instead, using a mix of Twitter Search, Google Reader, Square Space, customized RSS feeds, etc, one can get a clear picture of what one needs to see, not what a single reporting mechanism is able to show you.

Finally I have to mention Pam Slim, who is probably one of the best presenters I have ever seen. She has confidence in what she is saying and her ability to say it. This translates into a relaxed and enjoyable presentation that made me want to hear more. Having seen more than a few of these kinds of presentations, I know how rare that is.

Beyond that, she had great advice on personalizing a brand, something many companies seem incapable of doing, and in some cases have no interest in doing. I have often ranted about marketers who go to social networks posting nothing but, “buy my product now!” four times a day. Sometimes they don’t even change the text from one post to the next. This obviously doesn’t work.

Instead, allowing individuals to be individuals garners trust with the people reading these posts. Her advice was to add “spice” to social media posts, the kind that comes from each individual. Some might have a dry sense of humor, some might have harrowing stories to share. Whatever that “spice” is, it makes these communications more real, more human.

I only left SMAZ a short while ago, so frankly my head is still swimming with everything I learnede. I will definitely plan on attending next year’s event. I will also update this post with slide presentations and videos once they are available.

Facebook purchases FriendFeed – and I Mourn the loss

The big news today is that Facebook has purchased Friendfeed – a brilliant social media aggregator. Writing about this feels like writing the site’s obituary. I’ve never made any bones about my dislike (read as: bottomless hate) for Facebook, and watching a site I really do like get swallowed up by the latest Internet behemoth is like watching Austria get swallowed up by Germany circa 1938.

Unless you’re one of us (now) many social media geeks, you aren’t that familiar with FriendFeed. Certainly you know Facebook – a place where you can do and post just about anything, share it with your friends, and maintain relationships that don’t require much in the way open conversation. It’s all about your immediate friends, and perhaps some of their friends, but the level of discovery is comfortably low.

Friendfeed, however, has always been about sharing anything, anywhere, with anyone. I’ve found a number of interesting videos, photos, and news stories (including the one above, which, for the record, is NOT an example of irony,) on FF from people I did not otherwise know. All one needs to do is look at the information one takes in in a month on Facebook, and the amount one takes in on FF, and you can see how vastly the latter outstrips the former.

All the reasons I dislike Facebook are all the reasons it is popular: Closed garden environment, people jockeying to have high “friend” counts, silly Flash games and silly stories shared far and wide with little purpose or benefit to anyone. It’s like a high school yearbook come to life. Of course, people like their high school yearbooks. Why wouldn’t such a thing be popular?

Facebook also stole liberally from FriendFeed’s better social networking ideas. That “like” option for people’s posts? That’s straight from FriendFeed. The scrolling layout on wall posts is FriendFeed’s as well.

FriendFeed itself changed it’s layout earlier in the year to look suspiciously like Facebook. The changes weren’t improvements, though, as the old version allowed you to easily see where the information shared was coming from – Twitter, YouTube, the author’s blog, a Disqus comment, etc. At the time I thought these were done to try and compete with Facebook. Now it looks as though they were done to entice a suitor.

The reason Facebook is purchasing FriendFeed can’t be for it’s traffic, after all. Facebook is now, officially, bigger than God, and if God has a problem with that he will have to have his lawyers contact Mark Zuckerberg – or smite Facebook the way he did MySpace before it.

No, Facebook is going after what FriendFeed does best: Information sharing between users. Rather than continue to lift what FF does best, they are simply paying for it up front. What I fear most is how Facebook will monitor how FriendFeed information is shared, censor that which does not come from Facebook servers, (share a Facebook video on FF, but don’t bother sharing a YouTube one,) or even collecting user data even if they aren’t on Facebook while on line. If you know Facebook’s history with how it collects – and shares – its user data with others, maybe you can see why I chose the Anschluss metaphor at the beginning of this post.

But that’s all conspiracy theory stuff. What’s more likely is that Facebook will simply suck the marrow of the good ideas that made FriendFeed so good, implement it in its own Pages and Profiles, then announce one day that FriendFeed will be closed for business.

“But don’t worry! We’ve got everything about it in our new FaceFriendbookFeed!”

FriendFeed was simply too smart to survive, and the ones who understood this best, the lowest common denominator Facebook, knew it. Good for them, bad for us.

Is Facebook getting too big to succeed?

Facebook has been the flagship example of social networking for the last couple of years, based on the large number of people using it. Rather than simply being the domain of tech geeks and social media junkies who will, let’s be honest, use any social site, it has been adopted by Myspace dropouts. These people don’t use their computers for anything but the occasional Mapquest check, or some e-mail.

It’s so popular, you can bet if you have an account you are going to be friended by your friends, as well as your parents, your bosses, people you do business with… at which point, the fun of it drops away.

In an article in Newsweek this week, this problem is referred to as “content collapse,” perhaps the best description of the problem.

“That’s the term used to describe a series of awkward events like when your boss or parents friend you, or someone posts a picture of you that you don’t want your colleagues seeing, or when an elementary school bully from your past starts commenting on your status updates. As these activities cascade, social media research has shown that people begin to shy away from their on line persona and begin aggressively limiting the information that appears about themselves.”

People who crow about how users need to be more “open” in social networking, and need to share their real selves, will feel the bite of doing so and leave. Flame wars, or bosses finding pictures of drunken parties, or opinions that are contrary to what your company’s official position is, are easy examples of things that will drive people away.

Since so many people in one’s life are on Facebook, it becomes very hard to cover yourself so you can enjoy yourself AND keep out of trouble with the people you need to.

Personally, I used to keep two lists of friends on Facebook: “Real Friends” and “Not Real Friends.” The former was for people I am friends with off line, the latter for bosses, clients, business contacts, or just people I don’t normally socialize with. When I told people this, I received a lot of flack for not “getting it,” that social networking was about opening up one’s self completely. Obviously I disagree with this, and anyone who has been burned on line for being themselves would agree.

This trend is also what threatens Facebook. With so many people using it, the average user has some 120 friends on average. That’s a l0t of people to have to worry about tagging you in an inappropriate photo, or calling you a “n00b.” My solution was to unfriend those people who were in the “Not Real Friends” list, and keep them as contacts on Linkedin – a more appropriate network for people I work or do business with. This isn’t the same as abandoning Facebook – which I really can’t do, given the business I’m in – but many are walking away from the network, as they see the problems inherent in having information about them instantly available to everyone they know.

Do you think Facebook users should be able to create an “inner circle” and an “outer circle” of friends? Or do you think everything there should be open, and users take their chances?

Facebook grew largely through the drop in popularity of Myspace, which used to be the most enormous thing on line. We’re only a short time from the next big thing, which is probably already in existence and ready to steal away Facebook’s traffic. If Facebook doesn’t think hard on how to keep the people it now has, it’s going to end up being the next failed thing.

Hire Film Students to make your YouTube Videos

Years ago, my friends and I would make movies. We’d come up with these wild little concepts, draft our friends into being in them, shoot some scenes, have some laughs… and occasionally we’d even finish them. At the time there didn’t seem like much point in putting a lot of effort into them, because there was nothing to do with them once they were done.

Today that’s no longer a problem. YouTube is the greatest distributor of video content the world has ever seen. According to their own blog,  the channel receives 20 new hours of content every minute. If you figure a feature length film runs 2 hours, that’s like having 14400 new features being released each day. Clearly, there’s no longer any problem finding a distribution channel for video, as long as you don’t mind not getting points on a back-end deal. Since it’s all free, YouTube is the only one making any money.

So now there’s an open door for filmmakers (well, videographers) to show off their talents.

There’s also a wealth of advertisers trying to “break out” on YouTube in some meaningful way, and usually failing to do so. The problem is that if a company puts time and energy into creating something to show, they feel they have to justify the effort by making it a full-on advertisement. They also aren’t typically interested in creating content, just promoting – so the end result is poorly executed.

Film students, on the other hand, have passion. Even the ones who make commercials for class work or a show reel aren’t primarily thinking of how to show off a product, they’re in it to entertain. This isn’t necessarily a good thing if you’re making a commercial for television broadcast, but it’s exactly what’s needed if you’re trying to get noticed on line.

Think of the Mentos/Diet Coke videos – the people who made those weren’t working for either company, and weren’t trying to promote either brand. Still, how many Mentos mints do you think people bought because they became aware of them through YouTube?

Film and video students are skilled at the technical realities of shooting footage and editing it, but are also keenly aware of pacing and tone – intangibles that decide whether something is entertaining or not.

I cannot understand why no one has yet approached a film school to get students to produce pieces for them on YouTube. Doing this would give artisans the chance to do their thing, and companies would get gifted new-comers to make interesting on line content for them.

That content would also have a greater chance of becoming “viral” than anything a marketing department might come up with. Film students still have edge, something that gets lost once you’re consumed strictly with marketing and promotion.

Friendfeed for Beginners

There are a LOT of social media sites. Sites for bookmarks, sites for news, sites for chatting, sites for reviews. Video blogs, audio blogs, slide shows, your Netflix list, your Amazon.com wishlist…

This is why I’m a big proponent of Friendfeed, yet another social media site – a social media aggregator. It pulls together all of your other social media sites into one tidy area. If a site has an RSS feed, it can be plugged into Friendfeed.

Beyond the different ways it can be used to enhance your experience, I’m going to explain Friendfeed in a way that will be helpful for beginners. People just coming to social media now can be overwhelmed with everything that is going on with their new friends on all of these sites.

Friendfeed will not only collect the posts you create into one area, but it can be used to monitor all of the posts from other people using it. Since Friendfeed has its own RSS feed, you can plug this into a reader and get a constant flow of updates from the people you feel have the most useful things to say.

First, establish a new e-mail address for all of your social media doings. For this tutorial, I’m going to suggest you use Google for it’s personal page plug-ins that I will go into later.

Why do you need a new e-mail address though?As you go forward with several sites, you’re also going to get several notifications from them. New friends, direct messages, requests to look at someone’s something new and more will all come to this address. You can certainly use your current address, but you may find it difficult to deal with all of the new mail you’ll be getting. It can be especially difficult if you use a work email address, as you suddenly find notifications bundled up with more urgent messages. I find it’s simply easier to have a second e-mail address in place for them, and to check it when I go tooling around.

When you sign up, try to find a handle that you can use for all of your sites. This is the beginning of your social identity. I suggest something that isn’t necessarily your whole name, (which may be hard to find,) but something that defines you. Because my family is Italian and my name is Eric, I chose “Ciaoenrico.” That name was original enough it wasn’t already taken and I could register it most everywhere I went.

If you already have a username on Twitter, use that for everything else you sign up for. This will make it easier for people to know that you are you, whatever the site. Some sites, like LinkedIn or Facebook, require your actual name so don’t worry about this.

So now you’ve got your e-mail address. Next, go to Friendfeed.com and register your profile, again using your new “handle.”

Find a picture of yourself to use as your avatar. Like your handle, this should be used on every platform where one is asked for. Again, this makes you recognizable wherever you go.

Once you are registered, click on add/edit services. This is where you will enter the first site you frequent. I would start with Twitter, currently one of the largest “open” social networks in terms of user base.

Now when you go to your “home,” you should see all of your Twitter posts up to now. Each time you make a new post, Friendfeed will repost that information here. Once you’ve added more sites, they will also be listed in the order they are received.

There are currently 59 sites listed in Friendfeed for inclusion. If you belong to a site that isn’t listed, you can still include it if you know the RSS feed for your posts. Just select “Custom URL” from the list, and paste in the site’s RSS feed.

When you’ve done all of that, go back to your Google home page. If you’re still logged in, you should be able to just go to igoogle.com and it will be right there.

Click on “Add Stuff” to get to the Google Gadgets page. Search for “Friendfeed.” The first one up is the official plug-in and the one that you want. Click on, “add it now,” and go back to your home page.

Now your feed is visible every time you come back to your home page. You can come here to get updates on who’s now following you or messaging on your Twitter or Facebook or Linkedin, but you can also get a digest of what people are posting about – if they’re on Friendfeed too.

So you will want to start looking out for friends elsewhere that are also on FriendFeed. Or by doing searches on Friendfeed for subjects you are interested in.

By doing this, you will save yourself a lot of time in managing all of the social spaces you go to.